What the client needed
Performance reviews ran on forms, emails and reminders sent by hand. Managers wanted a simpler way to complete reviews on time, and HR wanted a clear record of every review, goal and approval.
With many departments and a large seasonal team, reviews often slipped as busy seasons began, and records were spread across inboxes. HR wanted a fair, consistent process that managers would actually enjoy using.
What we built
- A review app with forms for each role and department
- Automatic reminders and follow ups for managers
- Approval steps for HR and leadership
- A history of goals and reviews for every team member
How we solved it
We worked with HR and department heads to agree one review flow for the whole resort, then built it as an app with clear steps and reminders, so managers always knew what was next.
The review steps, rating scales and approval chain were agreed once with HR and department heads, then turned into simple screens. Reminders follow each manager until their reviews are complete, and HR sees progress across the whole resort at any time.
The outcome
Manual effort on reviews, follow ups and approvals fell by over 70 percent, and managers and HR now spend that time on their teams.
Reviews now finish on schedule, records sit in one place for every employee, and conversations between managers and staff focus on growth rather than paperwork.
